Shipping policy
Shipping Policy
Thank you for shopping with [Store Name]. We aim to process and deliver every order as quickly and reliably as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
Business days are Monday through Friday and exclude weekends and major holidays.
During periods of high order volume, promotions, product launches, or holidays, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Estimated Shipping Times
Estimated delivery times after your order has been processed are:
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United States: approximately 5–10 business days
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International Orders: approximately 7–20 business days
These timeframes are estimates and are not guaranteed. Delivery times may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, or other circumstances outside of our control.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, we may offer free or discounted shipping as part of a promotion.
Order Tracking
If tracking is available for your order, you will receive a tracking number by email once your package has been shipped.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
If your tracking information has not updated for an extended period, please contact us at [Support Email].
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us at [Support Email] as soon as possible.
We cannot guarantee that an address can be changed after an order has been placed or processed.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.
Lost, Stolen, or Missing Packages
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your property and any designated delivery locations.
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Asking household members, neighbors, or building management.
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Allowing an additional 1–2 business days, as some carriers may mark packages as delivered before final delivery.
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Contacting the shipping carrier directly using your tracking number.
If you still cannot locate your package, please contact us at [Support Email], and we will do our best to assist you.
We review missing-package situations on a case-by-case basis.
Damaged Packages
If your order arrives damaged, defective, or with an incorrect item, please contact us at [Support Email] within [X days] of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the damaged or incorrect item and packaging
We will review your request and provide an appropriate resolution in accordance with our Refund and Return Policy.
Shipping Delays
Shipping carriers may occasionally experience delays caused by weather, transportation disruptions, customs, holidays, high shipping volume, or other circumstances outside of our control.
We are not responsible for carrier-related delays after an order has been shipped, but we will make reasonable efforts to assist you if there is an issue with your shipment.
International Orders
International customers are responsible for ensuring that the products they purchase can legally be imported into their country.
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
Customs processing may also cause additional delivery delays.
Multiple Packages
Depending on the items in your order and fulfillment location, your order may occasionally arrive in multiple packages.
If this occurs, you may receive separate tracking information for each shipment.
Order Cancellations and Changes
We begin processing orders shortly after they are placed.
If you need to cancel or modify an order, please contact us at [Support Email] as quickly as possible.
We cannot guarantee that an order can be changed or canceled once processing has begun.
Contact Us
If you have any questions regarding your order or shipment, please contact us:
Email: support@trynutriva.co
Store: Nutriva
We will make every reasonable effort to assist you with your order.